Terms & Conditions

1. Introduction

Welcome to the official online store for Bajaj Indef Spare Parts. By using our website and placing an order, you agree to these Terms & Conditions. Please read them carefully.

2. Use of Website

• You agree not to misuse the website or engage in fraudulent activities.

• We reserve the right to suspend or terminate accounts that violate our policies.

3. Product Information & Availability

• We strive to provide accurate product descriptions, images, and specifications, but errors may occur.

• Product availability is subject to stock levels. We reserve the right to cancel orders if a product is out of stock.

4. Pricing & Payment

• All prices are in INR and are subject to applicable taxes and shipping charges.

• Prices may change without prior notice.

• We accept payments via Credit Card, Debit Card, UPI, Net Banking, and approved Wallets.

5. Order Processing & Shipping

• Orders are processed within 1 business day after payment confirmation.

• Estimated delivery times vary by location and shipping method.

• We are not responsible for delays due to unforeseen circumstances (e.g., weather, strikes, government regulations).

• Customers must provide accurate shipping details and pin code. We are not liable for delivery issues due to incorrect addresses.

6. Returns & Refunds

• Please refer to our Refund & Return Policy (separate document) for eligibility and procedures.

7. Warranty & Liability

• Genuine Bajaj Indef spare parts come with a manufacturer warranty of 3 months from the date of supply.

• We are not responsible for damages resulting from improper installation or use of spare parts.

8. Intellectual Property

• All content, trademarks, and logos on this website are owned by Bajaj Indef and may not be used without permission.

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law

• Jurisdiction at Mumbai .

11. Changes to Terms

• We may update these terms at any time. Continued use of our website implies acceptance of the revised terms.

 

REFUND & RETURN POLICY

1. Eligibility for Returns & Replacements

We accept returns or replacements only in the following cases:

• Wrong spare part delivered.

• Product arrived damaged or defective.

• Return request made within time

• Product must be unused, in original packaging, and include proof of purchase and we need complete video of packet opening

2. Non-Returnable Items

• Electrical parts once installed.

• Customized or specially ordered spare parts.

• Parts damaged due to mishandling or incorrect installation.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds are processed within 7 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

4. Cancellation Policy

• Orders can be canceled within 10 hours of placement.

• Once dispatched, orders cannot be canceled.

• Refund deduction based on cancellation time:

Time of Cancellation	Refund Deduction	Refundable Amount
Within 1 hour	₹ 0 (No deduction)	100%
1–3 hours	0%	100%
3–6 hours	30% deduction	70%
6–10 hours	60% deduction	40%
After 10 hours	100% deduction	₹ 0 (No refund)

5. Warranty Claims

• Follow the manufacturer's process for claiming warranty on eligible items.

• Warranty does not cover improper use, incorrect installation, or physical damage.

6. Contact Information

For all return, refund, or warranty inquiries, reach out to us: estore@indef.com, +91 91363 45238